Apple Support

To find your Macintosh's DNS server address, verify that your Internet connection works on the Macintosh, and then follow the steps for your version of the Macintosh operating system.

Mac OS 9
1. Open "Control Panels", and then click the "TCP/IP" icon.
2. Your Macintosh's DNS server appears under "Name server addr" at the bottom of the window. Note If the Macintosh's DNS server appears, contact your ISP, or use another tool to determine your Macintosh's DNS Server.

Mac OS 10
1. Open "System Preferences", and then click the "Network" icon.
2. Click the "Show" drop-down menu, and then click the device that you use to connect to the Internet (for example, click "Built-in Ethernet").
3. Your Macintosh's DNS server appears in the "DNS Servers (Optional)" box on the right.

You can also use the Terminal program in the Utilities folder to determine the DNS server.

1. When you are prompted in the "Terminal" utility, type:

Nslookup or dig or host

2. Press the RETURN key.
3. Information that is similar to the following information appears:

Default Server: dnssrvr.domain.com Address: 10.0.0.11
The number listed (in this case, 10.0.0.11) is the IP address of your DNS server. Use this number if you must manually configure the DNS server in the previous two sections of this article.

1. Quit all applications, insert the Mac OS X Installation Disk 1 in to the CD-ROM drive, and restart the Mac by holding down the C key.
2. When the Mac OS X Installer starts, click on the Installer menu (next to Apple menu) and click on Open Disk Utility.
3. In the Disk Utility window, in the "<#> Disk and <#> Volumes Selected" list box, select the partition that has OS X installed and click on First Aid tab.
4. In the First Aid tab, click on Repair Disk Permissions button at the bottom center of this window. This will repair any damaged user permissions to the disk.
5. Click on the OK button to close the Repair Disk Permissions message, click on Disk Utility menu and click on Quit Disk Utility before you can run any other commands.

NOTE: If you accidentally clicked on Repair Disk in the Disk Utility window after you ran Repair Disk Permissions, you will receive the following error message:

"Unmount Failed"
The disk "<Mac OS X volume name>" failed to unmount because it is in use. The operation has been canceled."

Simply click on OK to close this message and that will bring you back to the Disk Utility main window. Then click on Disk Utility menu and click on Quit Disk Utility.

6. Optional: Open Disk Utility (if required), select the volume you wish to repair any damages to the disk then click on Repair Disk.
7. Click on the OK button to close the Repair Disk message.
8. Optional: Repeat steps 6 and 7 until all volumes are repaired.
9. Click on Disk Utility menu and click on Quit Disk Utility. This will bring you back to the Installer's Select Language window.
10. Click on Installer menu and click on Quit Installer (Command+Q), then click on Restart to restart the Mac from the hard drive.

1. Quit all applications.
2. Reinstall the system fonts, or move them back into their folder (/System/Library/Fonts). This includes the Helvetica font. Some third-party applications may allow you to move system fonts. In general, you should not move or delete Apple-installed fonts.

Note: This document does not apply to the Helvetica font found in the Mac OS 9 System Folder used by Classic.
Note: There is no Fonts folder in the Mac OS X Installation Disk 1 and 2. It is possible that the user needs to run the Installer to replace the fonts.

More information regarding Mac OS X Fonts and Folders can be found from the following articles:
Mac OS X: Font Locations and Their Purposes
Mac OS X: Issues After System Fonts Removed or Relocated
Mac OS: Maximum Number of Items in the Fonts Folder
Mac OS: Cannot Move Damaged Font Suitcase out of Fonts Folder
Mac OS X 10.1: Viewing and Typing Text in Different Languages
Mac OS X: About the Mac OS X 10.2.6 Update

NOTE: To quit the Installer (or cancel the installation before click king on Install), simply click on Installer menu, click on Quit Installer (Command+Q), and then click on Restart.
NOTE: If you do not wish to quit the Installer, simply click on Don't Quit in the confirmation prompt and you will be returned to the screen where you clicked on the Installer menu.

1. Quit all applications, insert the Mac OS X Installation Disk 1 in to the CD-ROM drive, and restart the Mac by holding the C key.
2. When the Mac OS X Installer starts, in the "Select Language" window, click on "Use English for the main language" and click on Continue.
3. After the Installer finishes reading the packages, click on Continue in the Welcome to the Mac OS X Installer window.
4. In the "Important Information" window, click on Continue.
5. In the "Software License Agreement" window, click on Continue.
6. In the "To continue installing the software..." message window, click on Agree.
7. If the OS X partition has an update of Mac OS X installed, the user will see an error message: "You cannot install Mac OS X on this without changing your install settings. Click Options to change Settings. A newer version of Mac OS X is installed."

NOTE: The Options button is at the bottom center of the window.

8. When you click on Options button, you have the following available options:
- Upgrade Mac OS X (radio button) Upgrades an earlier version of Mac OS X.
- Archive and Install (radio button).

Moves existing System files to a folder named Previous System, and then installs a new copy of Mac OS X. You cannot start up your computer using the Previous System folder. This is the backup of the previous installation.

Another option is available:
- Preserve Users and Network Settings (check box) Imports existing users, home, and network settings. You will skip the Setup Assistant.
- Erase and Install (radio button) Completely erases the destination disk then installs a new copy of Mac OS X. All your data will be lost. This is equivalent to a clean-install.

Format disk as: Mac OS Extended (is mandatory for Mac OS X)

9. Click on OK.

NOTE: If no selection is made, the default Options selected would be "Archive and Install", this will create the backup copy of the current Mac OS X installation and named to Previous System.

10. Click on Continue.
11. In the Easy Install window, if you click on Customize button at the bottom center of this window, you can select the following components to install and then click on Install. Else, click on Install to perform a basic installation of this software package.

- BSD Subsystem
- Additional Applications
- Additional Printer Drivers
- Fonts for Additional Languages (not checked by default)
- Additional Asian Fonts
- Localized Files

12. Follow the on-screen prompts to complete the installation.
13. Restart your computer when the installation is complete.
14. Follow the prompts to complete Mac OS X Setup Assistant

1. Quit all applications, insert the Mac OS X Installation Disk 1 in to the CD-ROM drive, and restart the Mac by holding down the C key.
2. When the Mac OS X Installer starts, click on the Installer menu (next to Apple menu) and click on Reset Password.
3. In the Reset Password window, select the Mac OS X Volume. NOTE: The Mac OS X Volume name may not be "Macintosh HD".
4. Click on the drop menu under "Select a user of this volume to reset their password" and click on the desired user name.
5. You can either leave the password fields empty so that you do not need to type a password at logon or input the desired password in both fields and then click Save.
6. Click on OK to close the Password Saved message.
7. Repeat steps 4 to 6 until you have reset all the desired passwords.
8. Click on Reset Password menu and click on Quit Reset Password. This will bring you back to the Installer's "Select Language" window.
9. Click on Installer menu and click on Quit Installer (Command+Q), then click on Restart to restart the Mac from the hard drive.

For OS 10.2.x:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select your hard disk, then click the First Aid tab. Click the button to "Repair Disk Permissions".

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